Supported Languages
To provide a better client experience, our Support team provides support in multiple languages, including:
- English
- Chinese (Mandarin)
- other languages
Language availability may vary depending on the selected support channel and operating hours.
Support Hours
Our Support team is available:
Support Hours: 24/7
For enquiries submitted outside available support periods, our team will review and respond as soon as possible.
Contact Client Experience
Our Support team can assist with various enquiries, including:
- Account-related assistance
- Trading support
- Deposit and withdrawal enquiries
- General service requests
To Contact Our Team, Please Submit a Ticket Through Our Help Center.
Step 1: Scroll down to the footer menu and click on FAQ.
Step 2: Click on Submit a Request.
Step 3: Enter your registered email address, select the reason for your issue, and provide the relevant details in the description field.
Step 4: Enter your Client UUID, upload a screenshot of the issue, and click on the Submit button.
Once we receive your request, our team will respond to you via email within 24 hours. Thank you.